au777 Privacy Policy

Introduction

Welcome to au777, Bangladesh's trusted online casino and cricket betting platform. We are committed to protecting the personal information of every player who chooses to use our services. This Privacy Policy explains how we collect, use, store, and protect your data when you access au777 through our website or mobile experience.

By registering an account or continuing to use au777, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein. If you have any questions or concerns, please contact our support team before proceeding. This policy applies to all players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond.

Information We Collect

To provide you with a safe, personalised, and reliable gaming experience, au777 collects certain categories of personal data during registration, account usage, and financial transactions. The types of information we may collect include:

• Identity information: full name, date of birth, national ID or passport number, and a selfie or photograph for KYC verification.
• Contact information: email address, mobile phone number (especially bKash-registered or Nagad-linked numbers), and physical address in Bangladesh.
• Financial information: deposit and withdrawal records, preferred payment methods (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, Mastercard), and transaction history.
• Technical information: IP address, device type, operating system, browser type, session duration, and referring URLs collected automatically when you access our platform.
• Behavioural information: game preferences, betting patterns, favourite categories (cricket, slots, live casino), and platform interaction history used to improve your experience.

We collect only the minimum data necessary to deliver our services and comply with applicable regulations. You will always be informed of any new categories of data collection at the time of collection.

How We Use Your Information

au777 uses the personal data we collect for specific, legitimate purposes directly related to providing and improving our platform. We do not use your data for any purpose beyond what is outlined below:

• Account registration and management: to create, verify, and maintain your au777 player account securely, including identity verification (KYC) as required for responsible gaming compliance.
• Payment processing: to facilitate deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment channels available to players in Bangladesh.
• Customer support: to respond to enquiries, resolve disputes, and provide technical assistance, including issues related to account access, bonuses, or gameplay on any device.
• Personalisation and marketing: to send you relevant bonus offers, tournament notifications for BPL, IPL, and T20 seasons, and game recommendations based on your activity — only where you have provided consent.
• Platform improvement: to analyse usage patterns, diagnose technical issues, and improve the overall reliability, speed, and fairness of au777's casino and betting features.
• Legal and fraud prevention: to detect and prevent fraudulent activity, money laundering, underage gambling, and any other prohibited behaviour on the platform.

Sharing Your Information

au777 does not sell or disclose your personal data to external parties for commercial gain. We may share limited, necessary data only in the following circumstances:

• Trusted service providers: payment processors (bKash, Nagad, Rocket, Visa, Mastercard), identity verification partners, and technical infrastructure providers who are contractually obligated to handle your data only on our behalf and in accordance with this policy.
• Legal obligations: when required by applicable law, court order, or regulatory authority, we may disclose information necessary to comply with our legal duties.
• Platform security: to investigate, prevent, or take action regarding suspected fraud, unauthorised access, or other illegal activities that may affect the integrity of our platform or harm our players.

In all cases, we require any third-party recipient of your data to maintain confidentiality and use your information solely for the specified purpose. We do not permit third parties to use your data for their own marketing, profiling, or any other unauthorised purpose.

Cookies and Tracking Technologies

au777 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, maintain session security, and analyse how players interact with our pages. Cookies are small text files stored on your device that allow us to recognise your browser on subsequent visits and restore your session state.

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the platform, such as maintaining your login state or loading personalised content. We do not use cookies to build advertising profiles or share tracking data with external ad networks.

Data Retention

au777 retains your personal data for as long as your account remains active and as required to fulfil the purposes outlined in this Privacy Policy. If you close your account or request deletion of your data, we will remove your personal information from our active systems within a reasonable timeframe, subject to legal retention requirements.

Certain categories of data — particularly financial transaction records and identity verification documents — may be retained for a longer period as required by anti-money laundering regulations and other applicable legal frameworks. We will always inform you of the reason for extended retention if applicable.

Your Rights

As a player using au777, you have the following rights over your personal data. We are committed to honouring these rights promptly and transparently:

• Right to access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any information we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: subject to legal retention obligations, you may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to restrict processing: in certain circumstances, you may ask us to suspend the processing of your data while a correction or objection is being considered.
• Right to withdraw consent: where data processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact our support team via email at [email protected]. We will respond to all data rights requests within 5 business days and provide guidance on the steps required to fulfil your request.

Third-Party Services

au777 integrates with a number of third-party service providers to deliver the full gaming experience — including game studios such as Pragmatic Play, Evolution Gaming, NetEnt, and Spribe, as well as payment partners bKash, Nagad, Rocket, and Visa. These providers operate independently under their own privacy policies.

We recommend that you review the privacy policies of these third-party providers if you have concerns about how they handle your data. au777 is not responsible for the privacy practices of external providers beyond the contractual obligations we impose on them regarding your data processed on our behalf.

Children's Privacy

au777 is strictly an adults-only platform. Our services are intended exclusively for individuals aged 21 and above. We do not knowingly collect personal data from anyone under 21 years of age. If we discover that a minor has provided personal information to us, we will immediately delete that data and close the associated account. If you believe a minor has registered on our platform, please notify us immediately at [email protected]. Parents and guardians in Bangladesh are encouraged to use parental control tools to restrict access to online gambling services.

Changes to This Privacy Policy

au777 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify active users via email or a prominent notice on the platform prior to the change taking effect. The updated policy will always carry a revised effective date at the top of this page.

Your continued use of au777 following the posting of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you remain informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way au777 handles your personal data, our dedicated privacy support team is available 24/7 to assist players across Bangladesh.

Email Support: [email protected]

Our team responds to all privacy-related enquiries within 2 hours during Bangladesh Standard Time (BST, UTC+6) business hours, and within 4 hours outside business hours. We take every data enquiry seriously and are committed to resolving your concerns as quickly as possible.